Return Policy

Riegel / Mount Vernon Mills, Inc. Sample and Return Policies

Sample Policy - Including Literature, Swatch Cards, and Napery

Please allow a minimum of 1 week for all sample orders.

Napkins and tablecloths will be provided at no charge if the total amount of the sample request is less than $20.00 including freight charges. Sample requests of $20.00 and higher, including freight charges, will be billed at the time of shipment.

Overnight service shipping charges will be billed to the customer’s fedex or ups account number or invoiced by Riegel.

Orders of less than a minimum case will be submitted as sample orders and billed at an additional 20% surcharge.

Riegel collateral materials such as brochures, catalog sell sheets, swatch cards, etc. will be provided at no charge for a reasonable request. Please see the following page “available collateral materials price list” for available delivery times and prices.

Return Policy - Returns accepted only with prior factory authorization.

Returns will not be accepted after products have been used/washed or after 90 days of invoice date.

Any return requested due to quality will require a sample to be sent to Riegel’s quality department at: Riegel Quality Control, 51 Riegel Road, Johnston, SC 29832

Custom colors and custom sizes are non-returnable.

Round tablecloths and banquet cloths are non-returnable including whites and colors. A 20% re-stocking fee will apply to all customer accommodation returns.

Any goods returned at the expense of Riegel / Mount Vernon Mills, Inc. must be shipped via our routing instructions, otherwise goods will not be accepted - contact routing at extension 5968.